Returns & Refunds
We want you to love every purchase from Numora. If something isn't quite right, you can request a return within 60 days of receiving your order, as long as the conditions below are met.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Include proof of purchase.
Please contact us before sending your return. Returns sent without prior approval may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer.
Once your return request has been approved, we'll provide you with our return address and instructions for returning your item.
Original shipping costs are non refundable.
Exchanges
If you'd like to exchange your item for a different product, please contact us before returning your order. Exchanges are possible upon request, depending on product availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We'll resolve the issue as quickly as possible.
Non Returnable Items
The following items cannot be returned:
- Used or damaged items.
- Products returned without their original packaging.
- Personalized or custom made products.
- Complimentary gifts or replacement items.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome. If your return is approved, your refund will be issued to your original payment method within 5 to 10 business days.
Questions?
If you have any questions about your return or your order, we're always happy to help.
Email: info@bynumora.com